You’ll never be left without an answer when you work with us. Twenty-four hour live chat support, a toll-free phone number and video tutorials are available through every site to help our partners and members succeed.
Get answers instantly on live chat A live chat is available 24 hours a day, seven days a week – easily accessible through the help section on every site. If a business, shopper or any visitor has a question, our team is ready with an answer. As a partner, you can use this service yourself and direct your clients to us, keeping things moving at your pace and minimizing your customer support costs.
Talk with a real human, toll-free Sometimes you just want to pick the phone up and talk with someone. We recognize that – and we’re prepared to help every time it rings. You won't be stuck on hold forever, or endlessly navigating an automated system that tries to confuse you so you'll hang up. We want to talk with you and we treat every call as an opportunity to learn and improve our business.
Learn at your own pace with video tutorials There are a lot of valuable features built into the ShopCity.com community commerce platform and most businesses will have a short learning curve. In addition to friendly, personal support – businesses owners can also sit back and watch the video tutorials or browse the how-to section.