Delivery & Returns
What do we charge for the freight?
We are pleased to offer you FREE shipping on all orders over $75 within the continental USA.
Standard shipping takes approximately 1-5 business days. Email questions@aphorabotanicals to receive a quote for express shipping.
Terms & Conditions: *Free shipping & free gift applies for retail consumer orders over $75 for the continental USA delivery only."
How long will it take to receive my order?
Our current processing times for orders is now between 2-3 business days from receipt of order to despatch, excluding shipping time. This processing time can change due to a sudden increase of orders.
Our team understands the importance of quick deliveries & we are working diligently to complete every order in the shortest possible timeframe.
Can I track my parcel?
Once you have placed your order through this site, you will receive a confirmation email with information about your purchase and an order number.
You will also be notified via email when your order has been dispatched, along with your tracking number.
To check on the status of any other order please email questions@aphorabotanicals
Do I need to be at home to receive the items?
If no one is home, the courier will either leave your box in a safe place or leave a calling card. If a calling card is left, your item will then be available for collection from your nearby location.
Does Aphora ship orders to international destinations?
At the current time, we do not ship to international destinations.
What do I do if my order hasn't arrived?
Once your order has been dispatched you will receive a confirmation email with parcel tracking number from us. If you have not received your parcel within three days of dispatch, please track your order via the link provided. Alternatively, contact us by email questions@aphorabotanicals
What is your policy when items are RTS (return to sender)?
If for any reason we have made an error which has resulted in us not sending the parcel to the correct address and the parcel has been returned to us, we will immediately re-ship it to you at our cost to your correct address.
If, however, the parcel has been returned to us as a result of an error or inaction on your part, and we incur additional charges for the return shipment and then for shipment back out to your advised address, then we reserve the right to pass these additional charges that we incur onto you, as a condition of sending the parcel back to you.
Examples of error or inaction are if you enter an incorrect or incomplete address (including not noting a company name where delivery is to a business address) or where you do not claim the parcel for more than 2 weeks from when the delivery driver leaves a card in your mailbox notifying you of their attempted delivery.
If you opt to cancel the order if the item is returned to us, then we will refund you less all shipping costs incurred.
Returns
COVID-19 UPDATE: As a direct result of the circumstances surrounding COVID-19, all customers should PLEASE NOTE that during this time we are not accepting returns for our bath and body care products.
What is your returns policy?
At Aphora our highest priority is that you to be satisfied with your purchase. If you believe there is an error or fault with your order, we will gladly accept a return or exchange on any full priced items subject to the following conditions:
· The item must be returned within 7 days of invoice date with original proof of purchase
· The item must be returned in its original condition – unopened and unaltered. Returns will not be accepted if visible signs of usage are evident.
Please note that Aphora cannot accept returns or exchanges on sale items, free-gift with purchases or on ‘change of mind’ items.
To lodge a return or exchange request, please email questions@aphorabotanicals within 7 days of invoice date.
We will email to you a Returns Authorisation Form which you are required to return with the goods. Please note, we cannot accept any returns without this Returns Authorisation Form. Please note that all shipping costs are the responsibility of the buyer. We are unable to refund the freight charges.
Please return all items in the original packaging and in the exact condition as received. If any item is not received in the exact condition as dispatched, a refund or exchange will not be offered. Any damage incurred during transit to us is the responsibility of the sender and any damaged items will not be refunded or exchanged. We cannot be held responsible for customer returns that are not received.
Refunds and exchanges are generally processed within 48 hours of receipt. For refunds, we will credit your original method of payment.
What happens if the product I ordered is not what I receive?
If the product is not what you originally ordered in your purchase order, we will happily replace the product with what you originally ordered and cover the shipping charges. It is important the incorrect product is returned within a 10-day period, calculated from the receipt of goods date.
We will send you a dispatch label which you attach to the parcel and then take it to any listed drop off location. You will receive a Proof of Posting receipt bearing a unique barcode number which can be used to track the parcel.
What if the items I receive are damaged in shipping?
If your package was damaged in shipment, please email questions@aphorabotanicals.
Please note we may require photos of the damaged goods. You can return your damaged product and we can replace it for you free of charge.
If you still have further questions please don't hesitate to contact us via email questions@aphorabotanicals
